The Drive One app closes down by itself - Android

If you use an Android phone and the app does not connect to your device, or you need to open the app to connect, there are a few things to look for.

Check if you have the Drive One notification

You can always see if the app is running in the background by checking for the Drive One notification, which indicates whether it is connected to the device or not.

If you have this notification, it means that it is running and ready to connect/is connected to a Drive One.

Swipe down from the top of the screen to check for the notification.

Open the app if you have recently restarted your phone

If you have recently restarted the phone, you may need to open the app again, as Android does not re-open apps automatically.

If you restart your phone often, you might be able to set the app to start automatically after restart.

Disable battery optimization

If the app keeps closing down by itself, it might be due to Android's built-in battery optimization, which can close apps automatically. If this is the case, the Drive One app can close down after a while, meaning that it will not be active while you drive.

The solution to this is to stop Android from closing the app automatically, ensuring that it always runs in the background. 

Below you can see how to prevent Android from shutting down Drive One by disabling battery optimization for the Drive One app.

Note: The exact guidelines for your device will vary, since there are many different variants of Android. 

Android version	Solution
Android 12 and above - Samsung and more	Open "Settings"
	Click "Apps"
	Find Drive One and click on it
	Scroll down to "Battery"
	Choose "Unrestricted"
Android 11	Google Pixel Open your phone Settings Open > Apps and notifications -> Advanced -> Special app access -> Battery optimization -> All Apps -> Drive One -> Optimize/Don't optimize Check if the Drive One app is optimized. If it is select ‘Don't optimize’ Samsung Open your phone Settings Applications Select three-dot menu (top right corner) Select Special Access -> "Optimize Battery usage" -> "Apps not optimized". Find Drive One on the list and make sure that it is not selected. Note: In some versions of the Android OS on Samsung phones this process will need to be undertaken via selecting the Drive One app in the settings menu rather than through the battery optimization menu Huawei •    Open your phone Settings •    Select "Apps" -> "Advanced" (at the bottom) -> "Ignore optimizations"  Press "Allowed" and select "All apps" Find Drive One on the list and set to "Allow". Huawei P30 or P30 Pro Open your phone Settings Select "Battery" -> "App launch" -> Drive One Toggle "Manage automatically" to "Manage manually" On the screen that will pop up, ensure the following options are toggled: Auto-launch Secondary Launch Run in background Xiaomi / MIUI Open your phone Settings Additional Settings -> Battery & performance -> Manage apps' battery usage Choose apps and select Drive One. Also: Open your phone Settings Additional Settings -> Privacy -> Location Check that you are using High Accuracy for Location Mode and also allowing location access. Configure the app so it can use GPS in the background. Sony Open your phone Settings Select "Battery" -> (...) menu in the top right corner -> "Battery optimization" Select Apps -> "Drive One" LG Open your phone Settings "Battery & power saving" -> "Battery usage" -> "Ignore optimizations" Turn on to ignore battery optimization for Drive One. OnePlus Open your phone Settings -> Select "Battery" -> "Battery optimization" Switch to the "All apps list" (top menu) Select Drive One and choose "Don’t optimize". Motorola Open your phone Settings Select "Battery" -> Tap the menu in the top right corner. Select "Battery optimization" -> "Not optimized" -> "All Apps" Find Drive One on this list -> "Don’t Optimize". Go back to your phone settings Select "Battery" Turn Battery Saver Mode off
Android 10	First select the app’s settings.
	Select battery in the next window.
	Then select battery optimization.
	Find Drive One in the list and hold down your finger on it.
	Now you can switch from "Optimize" to "Don’t optimize".
	Finish by pressing Done.