My GPS is inaccurate or shows a completely wrong location

If your GPS is inaccurate or shows the wrong location

Sometimes your phone's GPS may show a location that is slightly or very wrong. It usually fixes itself after a short while. If it doesn't, try one or more of these suggestions.

Suggestions for fixing GPS problems

1. Make sure GPS/location is turned on on your phone.
2. Make sure the Drive One app has access to your location Always, with precise location turned on (see below).
3. Turn your phone's GPS off and then on again.
4. Make sure Airplane Mode is off, and that Wi-Fi, Bluetooth and mobile data are on.
5. Turn off Low Power Mode / battery saver, and make sure your phone has enough battery.
6. Go outside or away from tall buildings. In underground car parks, your phone often can't get a GPS signal.
7. Update your phone's software and the Drive One app to the latest version.
8. Turn your phone off completely and then on again.

How to set location access to "Always"

The Drive One app stays connected to the Drive One device, even when the app isn't open on your screen. That's why location access must be set to Always. "While Using the App" is not enough.

• iPhone: Settings → Privacy & Security → Location Services → Drive One. Select Always, and turn on Precise Location.
• Android: Settings → Apps → Drive One → Permissions → Location. Select Allow all the time, and turn on Use precise location.

Note:
The Drive One device doesn't have a built-in GPS. All location data comes from your phone's built-in GPS.